1 in stock
Processing Your Order
- Our current order processing time is 4-8 days for in-stock items. Out of stock items may take take 4-5 weeks, please email us to learn the current turnaround time for made to order items.
- This excludes Saturdays, Sundays, and certain Holidays.
- Items that need sizing and/or adjustments may take an extra 1-2 weeks to process.
- Custom item creation time will vary, if you have a specific date you need the item by please let us know via email so we can confirm it is possible. Typical custom jobs take 4-8 weeks from the time a down payment is placed. This can vary due to holidays and other circumstances.
- At this time we are only shipping within the United States. Please email us if you are outside the United States and are interested in ordering.
Shipping Your Order
- We offer free shipping within the continental US on all orders. Please note processing time does not include shipping time.
- Our default carrier is USPS.
- Return postage is not pre-paid at this time.
- For your security, high value orders may require a signature upon delivery. If you can’t be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.
- For security reasons, we ship to street addresses only, not to PO Boxes or similar addresses.
- You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
- In the event that your order can’t be shipped, we’ll contact you within 2 business days to let you know why your shipment has been held up.
Tracking Your Order
We will send out an email notification with a confirmation of shipment and a tracking number when your order is processed. This will give you the ability to track your order until it reaches you or your recipient’s doorstep. Please be advised that depending on your inbox’s security settings, our confirmation e-mail may be received as SPAM. Check your ‘SPAM’ or ‘Junk’ mail inbox periodically.
We are confident that you will be happy with your order here at Kate Furman Jewelry! If you are not 100% satisfied, you can exchange or return your item(s) within 15 days of your package being delivered. (Exchanges and returns must be in the same condition you received them in.) Customized or custom orders are not exchangeable or returnable.
- Please start by emailing us with the issue as well as your order number and let us know whether you would like to return or exchange your order.
- We will provide you with an address to ship your item to. Sorry, at this time we do not offer shipping paid exchanges.
- Once we inspect the items, we will provide you a shopping code in the amount of your returned order or will refund you.
- We do not accept exchanges on custom items.
- Upon arrival, inspect your shipment carefully. If there is any damage, please contact us immediately.
- Kate Furman Jewelry will refuse items returned for exchange in damaged condition OR reduce the exchange amount by 50%.
- To qualify for an exchange or return, all returned products must be returned in their original, unaltered packaging.
- Orders may be canceled before they are shipped for full refund. Custom orders can be canceled for full refund up until the work begins on the item. After that exchanges or refunds are not available.